Focussing on the needs of your citizens

Sensity presents its new «Citizen Type Framework»™ live on stage at the Smart City World Congress in Barcelona.

Meet us on site:

Our Citizen Types and the connected framework have been proven successful in digitalization planning and projects in urban contexts. They are a fixed component of our co-creation processes.

Anja Engelke

Citizen Centricity is key for successful Smart City projects.

You are

  • a smart city or innovation officer facing change management challenges?
  • a city administrator and want to formulate a tender?
  • a communication officer preparing a PR campaign?
  • a mayor prioritizing the needs situation to launch measures in a targeted manner?
  • a public utility company wanting to win over new customers?
  • an administration officer formulating a tender?

Then our «Citizen Type Framework»™ is the right one for you!

Sensity’s «Citizen Type Framework»™ is a product that supports you in decision making, Co-Creation and Design Thinking and enables you to focus on the needs of the citizens rather than on technological aspects when planning and implementing your future-oriented Smart City projects.

Who’s behind

As independent experts with years of experience in the segmentation of user groups, behavioral analysis and testing of technological and social innovations, we offer cities an individual framework with a comparable, standardized structure.


As well as with our «Citizen Type Framework»™, our team supports city authorities and their technological suppliers with citizen insights, the conception of prototypes and testing on different scales. Professional project management and standard procedures are essential in order to guarantee a professional workflow when tacking the individual and diverse needs of individual cities. 

Anja Engelke
Digital Strategist
+352 27 40 56 80

Our expert teams based in Luxembourg and Germany can support you in nearly all languages spoken in Europe.